Frequently Asked Questions (FAQ's)

ParentConnection

I've been denied access to my student's grades due to an Invalid Student ID. What Should I do?

Check the number you entered. It should have 6 digits and should begin with 0 (zero). Many parents enter the last 5 digits, dropping the leading 0 (zero) which will cause a denial. If you feel you have entered the number correctly, check with the Attendance Clerk (K-6 campuses), Counselor's Office (7-8 campuses) or Registrar's Office (9-12 campuses) to get a correct ID number for your student.

I received a denial email message that states Parent information does not match district database. What does this mean and how do I correct it?

One reason this type of denial is a recent change in address that has not been updated in the district database. Another common mistake made by parents is that they do not enter information, such as their name, address, etc. exactly as they provided it when they registered their student(s). If you registered your student as William, but entered Bill as your name on the application, it will not match and will be denied. If you abbreviate Street or Avenue in one place, but not the other, it will not match and will cause a denial. To rectify the situation, contact the Attendance Clerk (K-6 campuses), Counselor's Office (7-8 campuses) or Registrar's Office (9-12 campuses) and then re-apply using the matching information.

I received a denial email message that states Student information does not match district database. What does this mean and how do I correct it?

The answer to this question is the same as with the parent information described above. There is a mismatch on the student information you entered on the application. Contact the Attendance Clerk (K-6 campuses), Counselor's Office (7-8 campuses) or Registrar's Office (9-12 campuses) and then re-apply using the matching information.

I've waited 5 working days, and I still do not have access to my child's grades.  What should I do?

Log into ParentConnection and check to be sure that you have added your child to the account.  You can do this by clicking on the Manage Students link on the left of ParentConnection welcome screen.

You should see your student listed under Current Students.

If he/she is not there, you will need to add that child by clicking on the Add a Student to My Account link (bottom of Welcome page) or the Add Students button..

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I have more than one student in the district. Do I need to create separate accounts for each, or can I put them all on one account?

Add them all to the one account. This will be more efficient for us and much easier for you.

Can students access sibling's, or any other student's, grades?

You can give access to your student's grades to whomever you want. We as a district must deny such requests.

I have an account with access to my student(s). Is it OK for my student(s) to set up his/her own account?

Yes! In fact, we encourage students to set up their own accounts to access their own grades. Be aware that anyone, your student(s) included, with access to "your" account can change the password thus locking you out (happens quite frequently). Encourage your student(s) to set up his/her own. ;-)