Child Nutrition
- SCUC ISD
- FAQ
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1.Will school meals free for ALL students for the 2022-2023 school year?
School meals will no longer be free for ALL students during 2022-2023. Households must fill out a free and reduced-price meal application.
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2. Can I fill out a Free & Reduced Meal Program Application online?
Yes, go to https://schertzcucisd.rocketscanapps.com/Default.aspx
If you received a letter of approval due to "Direct Certification", you do not have to fill out an application.
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3. Must I fill out a Free & Reduced Meal Program Application for each of my children?
No, only one application per family is needed.
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4. Must I apply for the Meal Program each school year?
Yes, if you want your children on the program if they qualify, a new application is needed each school year.
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5. My child is on the Meal Program, can they get "only milk"? What about Snack Bar purchases?
The student must select a full meal from the menu items offered to receive it for the free/reduced price. Individual items, such as milk, can be purchased at the a la carte price. Snack Bar purchases will be at the a la carte price.
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6. What happens to my child's cafeteria account at the end of the school year?
Cafeteria account balances are carried forward each school year. The funds will remain in the account even if your child transfers to another school within SCUCISD.
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7. If my child is approved for the Meal Program is it retroactive to the first day of school?
No. You are responsible for all meal purchases prior to application approval.
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8. Is there a fee to use www.mySchoolBucks.com?
Viewing your child's cafeteria purchases is free. There's a $2.45 fee for each online payment transaction. (Make payments for all your children in one easy step, even if they attend different schools in the district. Pay one fee for one transaction.)
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9. When will my online payment be in my child's cafeteria account? How long before it shows online?
Money deposited into www.mySchoolBucks.com will usually arrive at the school by the next morning. Deposit confirmations are sent directly to your email account.
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10. When paying online, I enter my credit/debit card information. A message says it couldn't be processed.
The address you entered must be identical to the address listed on your credit/debit card. If they are not, the card issuer will not accept the transaction.
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11. How can I tell if my child has a positive or negative balance?
A negative balance will be in parentheses.
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12. Does www.mySchoolBucks.com give notification of Low Balances?
You can set your low balance settings to remind you when it's time to add more money, or set up recurring payments so the system will automatically add money to the account when your balance reaches the threshold you set.
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13. If I added money to my child's meal account instead of the campus account (fees/dues/yearbooks/other campus items), what do I do?
You can request a refund by calling the Child Nutrition Office at 210-945-6045. Unfortunately, we are not able to move the funds from the meal account to the campus account and vice versa. It takes approximately 10 to 14 days to receive a refund check in the mail.
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14. I am having issues logging in to www.myschoolbucks.com, what do I do?
You will need to call Heartland Solutions, the company that operates MySchoolBucks. The phone number is 1-855-832-5226
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15. How can I limit what my student can purchase on his/her meal account?
You can call the campus manager or the Child Nutrition Office to set daily spending limits. You can also designate whether your student can purchase a la carte items.
Non-Discrimination Statement
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In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.
Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.
To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-Complaint-Form-0508-0002-508-11-28-17Fax2Mail.pdf, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:
- mail:
U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410; or - fax:
(833) 256-1665 or (202) 690-7442; or - email:
program.intake@usda.gov
This institution is an equal opportunity provider.
- mail:
