RETRIEVING YOUR USER NAME

  • HOW TO RETRIEVE YOUR USER NAME IF YOU FORGET IT


    If you have forgotten your user name, you can retrieve it using an automated process.

    Under Forgot your User Name/Password on the txConnect login screen, click here.

     

    In order to use the retrieve your user name by e-mail, you must have registered your email address when you created your account.  For information on registering your email address, click here.


    RETRIEVING YOU USER NAME USING YOUR EMAIL ADDRESS:


    Note:  In order to use this feature, you must have registered your email address when you created your account.


    To retrieve your user name by email, type your email in the box and click on SubmitDo Not type any information in the fields above for "Forgot Password".

     


    A box will appear letting you know that an email has been sent to your email address. Click on OK.

    At the bottom of the Forgot Password screen, you will see “Click here to go to Login Page”.  Click on the “here” to return to the login page.

     

    Log into your email account to retrieve your log on information.  The email should come to your in box quickly.  If you do not see the email, check your spam filter / junk mail folder.

    The subject line of the email will read “Parent Portal Login Recovery Mail

     

    You will be given your user name.

     

    Return to the txConnect login screen.  Log in using your user name that was emailed to you.