FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

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How do I create a txConnect account?

Where do I go to access txConnect?

What if I do not have my child’s Portal ID?

What if I forgot my user name?

What do I do if I forgot my password?

I received a message “The student information you entered was not correct, please try entering it again”, but I have checked and I am using the correct information. What do I do now?

Does my account ever get deleted?

What do I do if I have tried too many times to log on and I am locked out of my account?

Why am I receiving alerts when I did not subscribe to any alerts?

What if I don’t have an email account?

I have other family members who I would like to let monitor my student(s) through txConnect. How do I set that up?

Can I share my txConnect account with my child?

I received an alert about an unexcused absence, but when I checked under the attendance tab, I did not see an unexcused absence. Why did I receive an alert?

I received several alerts for my child, and now that I have read them, I no longer want to see them. How do I hide the alerts that I have already read?

What do I do if I have a question about my child’s grades or assignments?

When I click on the link to email a teacher in txConnect, my computer asks me to set up an Outlook account and I do not use Outlook.

Is txConnect only available in English?

Are electronic report cards and interim progress reports (IPRs) available for every grade level?

I would like to receive electronic report cards and IPRs. How do I set that up?

I do not want to receive electronic report cards at this time. How do I change it so I receive paper copies instead?

What do I do if I have a question about my child’s attendance?

Is there a mobile app for txConnect so I can monitor my child’s grades on my cell phone?

What is an IPR?