FAQ Frequently Asked Questions

  • Frequently Asked Questions

    Student Frequently Asked Questions:

    I have my device with me in class. How do I get on the Internet now?

    Most personal devices will detect a wireless connection when you are near one,  and will ask you if you would like to join the network. When prompted, choose scucstudent from the list. You will login with your SCUC username and password.

    My device is not prompting me to choose a wireless network. Is there another way to connect?

    In the settings menu of your device, there is usually an icon for a network. Go to this icon and choose scucstudent from the list, or prompt your computer to look for wireless networks in range. Always consult the owner’s manual that came with your device for exact directions for accessing a wireless network.

    I brought my device to school to use in the classroom, but my teacher said I couldn’t use it in her classroom. Can I still use it?

    The teacher in the classroom is the final say on procedures in the classroom. If he or she asks you not to use your technology tool you should follow those directions. Access is only available, not guaranteed, for each classroom situation.

    I just can’t get my device to connect to the network. Can I get some help from someone?

    Resources will be available on the student webpage to help you connect to the scucstudent network. It is not the responsibility of your teachers or other SCUC staff to troubleshoot individual devices during the school day. Check your owner’s manual for issues concerning connectivity.

    I need to save my work in my X-Drive shared folder. Why can’t I access this resource?

    Within SCUC, you are on the scucstudent wireless network that is designed to give you Internet access only. Students will not have access to any district drives or network folders.

    I need to print the spreadsheet I just created. Why is there no printer listed when I try this?

    Like the shared folders, printers are networked differently on the campus and will not be available when you login to scucstudent. Some alternative solutions to printing include emailing the document to your teacher to print, saving it to a flash drive and print it from home or another campus computer. Keep in mind that using campus printers in the classroom or other learning spaces is at the discretion of the teacher or campus administrator.

    My device was stolen when I brought it to school. Who should I contact about this?

    Bringing your own technology tools to school can be useful, however some risks are involved as well. It is always a good idea to record the device’s serial number to have in case of theft. SCUC is not responsible for the theft of a device or for any damage done to the device while at school. Any time a theft occurs, you should contact a school administrator to make him/her aware of the offense.

    Why am I filtered on my own computer? Shouldn’t I be able to see what I want to on my own device?

    Student filtering is a requirement of all public schools. The Children’s Internet Protection Act (CIPA) requires all network access to be filtered, regardless of the tool you use to access it while in a public school. Your laptop or phone is the device, the network you are using while at school belongs to SCUC  and will be filtered.

    Am I still held accountable for the Acceptable Use Policy I signed at the beginning of the school year even though this is my own personal computer?

    Yes. The Acceptable Use Policy for SCUC remains in effect even when you are using your own device. Violating the terms of the AUP would be a student code of conduct violation and would be dealt with on the campus with a campus administrator. The AUP is part of the Student Code of Conduct.

    Staff Frequently Asked Questions:

    Some of my students cannot access the network on their personal devices. I don’t have time in a class period to help them with this. Should I put in a help request or call the help desk?

    No. These are not SCUC devices and the district is not allocating resources at this time to troubleshoot issues. It is not a staff member’s responsibility to ensure that student owned technology is functioning properly.

    I have students on my campus who are accessing the Internet using their provider’s data plan (AT&T, Sprint, Verizon etc.) on their personal devices, and, therefore, are not filtered. Is this a violation of the student AUP?

    Yes, this is an AUP violation. The use of personal data plans is specifically prohibited during the school day.  Any attempt to bypass the SCUC network using a personal cellular data network could result in disciplinary action that could include loss of BYOD privileges.

    One of my students was using his device to bully another student on campus. Should I call the technology department concerning this problem?

    No. Any disciplinary infractions that occur from using technology tools should be referred to a campus administrator. This would be student code of conduct issue.

    Should I call central office if one of my student’s devices is damaged or stolen?

    No. Any theft issues should be handled by campus administration. SCUC is not responsible for any damage or theft of student owned devices.

    Q: Will I have to use my own data plan to access the Internet when on campus?

    Free wireless access is provided by SCUC. It is absolutely required SCUC that you use the filtered wireless connection when on campus. As stated in the Student Guidelines for Acceptable Use of Technology Resources* and referenced in the 2014-2015 Student Handbook and Code of Conduct.** Using your own wireless provider during school is a breach of both agreements and the violation may result in confiscation of your device. SCUC is not responsible for personal charges for data or accessing other wireless connections.

    *See SCUC ISD Student Guidelines for Acceptable Use of Technology Resources, which is the same in all SCUC school handbooks.

    ** See SCUC ISD Student Handbook BYOD Definition

    Schertz Cibolo Universal City ISD defines BYOD as a privately-­?owned, Internet capable electronic mobile device that can be used during the school day to increase student engagement and facilitate learning. Under teacher supervision, students may use their own device in the classroom to enhance student learning.

    Connectivity & Safety

    Schertz Cibolo Universal City ISD believes that Internet safety is of utmost importance. As such, all students who bring devices to school to use as part of the BeYOnD learning initiative should connect to the scucstudent network. Teachers and administrators will provide students with the password for this network. Using the SCUC network will ensure that BYOD devices have appropriate network filters and comply with the Child Internet Protection Act (CIPA). Students will only use the SCUC network in school. Any attempt to bypass the SCUC network using a personal cellular data network could result in disciplinary action that could include loss of BYOD privileges.  Students and parents should be aware that data is being recordedand Code of Conduct

    Q: What reasonable measures can I take to protect against theft or damage of my device?

    • Personal devices should have a label or other identifying marks to indicate the owner of the device

    • Personal devices should be carried in padded cases or backpacks at all times

    • Personal devices should never be left unattended for any period of time

    • Personal devices must not be left in view in an unattended vehicle

    Q: I don’t have my own device to bring to school. Will I be penalized or miss out on instruction?

    No, it is not mandatory for students to bring a device, even if they own one. When devices are used to enhance learning in the classroom, any student may choose to be provided access to an appropriate district owned digital device when available. Teachers have been trained to provide effective lessons regardless of devices.

    Am I able to connect my device to an open network drop and gain access to the Internet?

    No. SCUC only provides access from personal devices via the scucstudent wireless network. It is a violation of the AUP to plug any non-district equipment directly into the wired network.

    What if my device battery is out of power?

    You responsible for bringing your device to school each day fully charged. SCUC will not provide chargers for personal devices.